Cancellation & Refund Policy
Last updated: 31 October 2026
This policy applies to Kairali Residency accommodation bookings arranged through Mookambika.co. It follows the cancellation and refund rules published for the booking service on Mookambika.co.in.
Guest cancellations and changes
Once availability is secured, payment is verified and a booking reference is issued, the booking is confirmed. Confirmed bookings are non-cancellable and non-refundable for guest-initiated cancellations, date changes, early departure or no-show. Please check your travel dates, room selection, guest details and total amount before paying.
When a full refund is available
A full refund is available for a verified duplicate charge, a captured payment for which no booking is confirmed, or a confirmed booking that Kairali Residency cannot honour.
Refund method and timelines
Approved refunds are returned to the original payment method used through Razorpay. Refunds are not paid in cash or transferred to a different account.
We initiate an approved refund within 5 business days. Your bank or payment provider may take an additional 5–10 business days to credit the amount.
How to request or trace a refund
Contact us with your booking reference, guest name and payment date. Explain the duplicate charge, missing confirmation or property cancellation so we can verify the payment and booking records. If a refund has not arrived within the stated timeline, contact us for assistance.
Email: support@mookambika.co.in
Phone: +91 82775 50000
Never send your UPI PIN, card PIN, CVV or banking password.
Business contact
Mookambika Infoline
Ground Floor, Kairali Building, Kollur, Karnataka, India – 576220
Terms and Conditions · Privacy Policy · Cancellation & Refund Policy
This policy applies to Kairali Residency accommodation bookings arranged through Mookambika.co. It follows the cancellation and refund rules published for the booking service on Mookambika.co.in.
Guest cancellations and changes
Once availability is secured, payment is verified and a booking reference is issued, the booking is confirmed. Confirmed bookings are non-cancellable and non-refundable for guest-initiated cancellations, date changes, early departure or no-show. Please check your travel dates, room selection, guest details and total amount before paying.
When a full refund is available
A full refund is available for a verified duplicate charge, a captured payment for which no booking is confirmed, or a confirmed booking that Kairali Residency cannot honour.
Refund method and timelines
Approved refunds are returned to the original payment method used through Razorpay. Refunds are not paid in cash or transferred to a different account.
We initiate an approved refund within 5 business days. Your bank or payment provider may take an additional 5–10 business days to credit the amount.
How to request or trace a refund
Contact us with your booking reference, guest name and payment date. Explain the duplicate charge, missing confirmation or property cancellation so we can verify the payment and booking records. If a refund has not arrived within the stated timeline, contact us for assistance.
Email: support@mookambika.co.in
Phone: +91 82775 50000
Never send your UPI PIN, card PIN, CVV or banking password.
Business contact
Mookambika Infoline
Ground Floor, Kairali Building, Kollur, Karnataka, India – 576220
Terms and Conditions · Privacy Policy · Cancellation & Refund Policy